
Frequently asked questions
Booking & Group Sizes
How do I do a booking for the program?
What is the minimum number of participants to go?
Our programs are generally designed for four-to-go (minimum of 4 participants).
When is the booking deadline?
Can I change the program date after I have booked it?
What are the payment modes?
Can I request for a private program?
Yes, our programs can be made private at a surcharge.
What if I would like to request for certain dates?
Date request depends on the availability (eg: kayak, tide timing, experential leader etc). Please WhatsApp 9783713 / Email connect@mindfulspace.com.sg
-
Full Name -
Mobile -
Email Address -
Child DOB -
Date Request -
Activity (Kayak Level 1/2/3 or Cycling Level 1/2) -
Number of pax
What is the price?
KAYAKING
Preparing for the Program
What should I wear?
-
Sun hat / cap -
T-shirt / Tank Top / Rash Guard -
Shorts / Leggings / Bermudas / Surf Shorts / Sports Pants -
Swimwear (underneath) -
Covered footwear**
-
Sun hat / cap -
T-shirt / Tank Top -
Shorts / Leggings / Bermudas / Shorts / Sports Pants -
Covered footwear**
What should I bring?
- Cash money (no ATM on Ubin island)
-
Ziplock / waterproof bag -
A change of fresh clothes (basic shower facilities available) -
A change of shoes -
Personal toiletries -
Personal medication -
A bottle of water, recommend 1-litre water bottle -
Keepers for eyewear; if you wear contact lenses, please bring along a pair of your spectacles as well -
Sunscreen and hat -
Insect repellant -
Helmet for cycling (if applicable) -
Own bicycle if applicable (ferry charges applies). For the cycling activity, tandem bicycles or bicycles with training wheels are not allowed.
How do I get there?
How do I get to Pulau Ubin?
-
Route to “51 Lor Bekukong, 499172”. -
Parking is available at the open air carpark nearby, or at Changi Village Hotel. -
Lots are limited and subject to availability.
-
Inform driver that you would like to get to “Changi Point Ferry Terminal”, or “Changi Village”.
-
Nearest MRT station is “Pasir Ris”. -
Nearest bus station is “Changi Village Bus Terminal” with bus numbers “2, 29, 59, 109”. -
Duration approximately 30 mins by car / taxi; approximately 60 mins by public transport (travelling from Central Singapore)
-
Join the queue by telling the boatman that you would like to go to Pulau Ubin. -
The ferry leaves when there are 9 - 12 people. -
Pay cash (SGD $4 per person) directly to the boatman. -
Duration approximately 10 – 15 mins (excludes approximately 30 mins waiting time for ferry)
General Information
Are there any pre-requisites to the program?
Mangrove Kayaking
-
pre-requsite: Level 2: Mangrove Kayaking Adventure (West)
What are the minimum ages for children?
Children must be 7 years old and above in order to join our programs.
Do I need to be physically fit in order to join your programs?
What kind of kayaks do you use?
Are bicycles provided for the Biking Programs?
Bicycles for all our cycling expeditions are provided. Helmets are compulsory.
What if I would like to bring my own bike for the biking Program?
There is an option for you to use your own bike for the Biking Programs. Please note that training wheels for children bike or tandem bikes are not allowed. Helmets are compulsory.
Who will be taking photos?
The experential leader main role is to guide you through the mangrove path safely, educate on the flora and fauna and provide an experience for you and your family to remember.
Cancellation, Late Coming & No Show
What is your cancellation policy?
When you book a program and pay for it on our website, under a discounted rate, it is normally fully prepaid, non-cancellable, non-changeable, and non-refundable reservation. This type of booking will result in penalties, if cancelled, the entire program paid, including taxes.
What if I am late for my program?
If you know that you are running late for our program, please contact us to inform us if possible. There is a 15 minute grace period from stipulated program start times. Late-comers will not be able to join the program once it has commenced.
What happens if I am ill and unable to make it for the program?
In such a scenario, we advise that you get in touch with us immediately. We will assist to make arrangements for a postponement or participant replacement, subject to availability. If neither is not possible, penalty charge for no show is 100% of the program fees.
Weather Considerations
What happens in the event of bad weather?