To enhance efficiency and ensure relevant information is easily accessible, our CMS allows FAQs to be managed centrally. This guide explains how to organise, add, and maintain FAQ content appropriately.
Organising FAQs
Categories and Relevance
FAQs are grouped into categories to streamline management and relevancy.
Categories are tagged to events based on their context (e.g., 'Outdoor Specific Questions' for outdoor events).
Current Categories include;
General Information & Policies
Booking/Scheduling/Cancellations
Class Preparation & Safety Guidelines
Accommodations & Inclusivity
Facilities & Amenities
Aerial Specific Questions
Outdoor Specific Questions
Parent Child Class Specific Questions
Adult Classes
Health & Wellness Benefits
Studio Rental
Special/Private Events
Feedback & Support
Managing FAQ Content
Adding Categories to an Event
During the creation or editing of an event, navigate to 'FAQ Categories'.
Select all categories that apply to the event to ensure only relevant FAQs are displayed.
Adding a New Question
Navigate to the 'FAQs' Collection and click 'New FAQ'.
Enter the Q&A Title (for internal use) and the slug.
Choose the appropriate category. If applicable, select multiple categories.
Input the exact wording of the question and answer as they will appear on the website.
Removing a Question
To remove a FAQ, locate it in the FAQs collection, and select delete. This will remove the question from all associated categories and events.
Creating a New Category
If an existing category doesn't suit your needs, create a new one under 'FAQ Categories' collection.
After creating the the FAQ Category, return to the FAQs collection to add your question.
By following these guidelines, you can maintain a well-organised and user-friendly FAQ section that adapts to the specific needs of each event, enhancing both management and user experience.